Refund policy

Returns

We accept returns within 14 days of you receiving your order.

Please note that customers are responsible for all return postage and refunds will only be granted if goods are brand new and in unused condition or undamaged and in the original packaging.

Please note that this does not apply to custom-made pieces or Gift Vouchers; these are non-returnable and non-refundable unless they have been damaged in transit, in which case we will offer a replacement or full refund.

Return address:

MAINE+MARA 
26/ 32-24 Campbell Avenue,
Cromer NSW 2099

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at maineandmara@gmail.com.

Sale items (if applicable)
Will only be refunded at sale value that they were purchased for.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@maineandmara.com and send your item to: MAINE+MARA, 37 Morley Avenue, Rosebery NSW 2018, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

Shipping
To return your product, you should mail your product to:

MAINE+MARA, 26/ 32-24 Campbell Avenue, Cromer NSW 2099

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.